As we communicated in May of this year, with the successful completion of the agreed-upon 5-year term, the Labtician Théa Joint Venture will terminate as of December 31st 2022. Starting in 2023, each of the Joint Venture partners will operate as two stand alone independent entities: Labtician Ophthalmics, Inc. and Théa Pharma Inc.
Labtician Ophthalmics, Inc and Théa Pharma Inc. are both committed to continuing to service and support the Eye Care Practitioners across Canada with our Exclusive to Eye Care Professional product portfolios. Please see below important information to ensure you can continue to access products from both companies effective January 1st, 2023:
Labtician Ophthalmics, Inc and Théa Pharma Inc. will be offering separate and distinct product portfolios. Please see attached Product Lists for both companies that will be available for order as of January 1st 2023. As our valued customers, we will do everything we can to ensure a smooth transition for you, your clinics and your patients as we separate our Joint Venture into two independent entities.
To order the Labtician Ophthalmics product portfolio (see product list):
- call the Labtician Ophthalmics Order Desk at 1-855-651-4934
- e-mail orders to firstname.lastname@example.org
- order online at: https://labticianorderonline.com/ (current login will remain the same)
To order the Théa Pharma product portfolio (see product list):
You will first need to set up Théa Pharma as a supplier in your ordering/accounting system with the following name and address:
- Company name: Théa Pharma Inc.
- Address: 10 Four Seasons Place – Suite 802; Toronto ON; M9B 6H7
Once set up, products can be ordered by following any of the steps below:
- call the Théa Pharma Order Desk at 1-888-805-THEA (1-888-805-8432)
- e-mail orders to email@example.com
- order online at: https://www.theaorderonline.ca/ (current login will remain the same)
- Please note: Théa Pharma online order website will be live as of January 1, 2023
When ordering products from Labtician Ophthalmics, Inc. or Théa Pharma Inc. by phone or e-mail, please reference your current account number or your clinic name. Your current account number WILL REMAIN THE SAME for both companies.
Your current payment term and payment method is not changing.
To pay Labtician Ophthalmics invoices:
- use your current payment method and pay Labtician Ophthalmics. Inc.
To pay Thea Pharma invoices you can use any of the payment methods below:
- by credit card when ordering the product through the Théa Order Desk or Online Ordering Website
- by electronic payment to the bank account of Théa Pharma Inc. The new banking information will be provided to your office in a separate communication if you are currently using this payment method
- by cheque, sent by mail to the new address of Théa Pharma Inc stated above
If you are a member of a Buying Group and your Head Office is processing payments on your behalf, then we will work directly with your Head Office to set up the invoice payment – there is no additional action required on your part.
Labtician Ophthalmics, Inc and Théa Pharma Inc. look forward to continued partnership with you and your practice in 2023 and beyond.
Thank you for support as we make this exciting transition to better support the Eye Care Community across Canada.